Business Terms and Conditions

1. General Terms and Conditions

AVANT Ceramic Factory is the manufacturer of ceramics and decal (ceramic and glass).

We have prepared free catalogues for our customers; they are available in print, on CD or they can be downloaded from www.avant.pl.

We reserve the right to use the delivered orders for the purposes of our catalogue, presentation of our company, AVANT’S website and for other presentations of our products.

The customer can stipulate that the (product) order delivered for them may be used only in the form of written information.

2. Prices

AVANT’S prices included in the offer are net prices to which the value added tax and possible wrapping and transport costs ought to be added.

We sell our products to our customers at wholesale prices, applying a discount system.

Product prices are calculated by employees of the commercial department.

We guarantee that prices will remain unchanged once the order is placed.

3. Order

The order is effective as of the moment it is sent to AVANT.

Invoice is issued within seven days from the date of sale.

Customers who place orders for the first time are requested to provide the following details: REGON, NIP, entry in the business activity register (natural persons, general partnerships), copy of an entry in the National Commercial Court (limited liability companies).

In the case of withdrawal of an order that is being processed we are entitled to deduce any costs connected with its delivery and costs of preparing the ceramic decal, graphic design and other from the down payment.

The customer cannot withdraw the order once its completed.

The customer shall duly provide information, in writing, on imprint colours (and their number), imprint size and imprint type.

4. Prototype

A prototype is made after graphic and visual acceptance, which gives the customer a chance to introduce changes in the imprint design (e.g. change of sizes, number of colours, positioning etc.).

If changes are introduced to the imprint once a prototype is made (graphic design, size, number of colours), another prototype is prepared upon additional payment.

The price of such a prototype is calculated individually by the commercial department.

5. Payment conditions

Payment conditions are not negotiable once the offer confirmed by the order placed is accepted.

Failure to observe the payment deadline results in calculation of interest or contractual penalties, according to the agreement, if such was signed.

6. Liability

AVANT shall be liable for possible damage only up to the value of the material.

AVANT shall not be liable for failure to deliver the order according to schedule if it happens for objective reasons.

7. Execution of production

We complete production by deadline specified in the order.

We reserve the right to change the deadline if it is impossible to execute work by the accepted deadline for reasons beyond the control of AVANT (force majeure [e.g. flood, fire], power cut etc.).

8. Complaint regarding delivery

In the case of deliveries made by a forwarder, should the quantity of goods stipulated on the shipping list differ from the quantity actually delivered, the recipient shall prepare a complaint protocol with the forwarder and inform AVANT of this fact by telephone and in writing (fax). These rules are to be applied also if the shipment is damaged as a result of improper forwarding.

The customer shall check the order with regard to quality and quantity within 3 days from the day they receive the goods.

The customer shall report any complaints via a complaint protocol within 7 days from the date they receive the goods, providing full information on the subject of complaint.

Complaints that fail to comply with the procedure described will not be considered.

Complaint is not considered in the case of ceramic products where colour shade changes of up to 10% occurred during the firing process.

9. Final information

In the case of ceramic paints it is not always possible to obtain the colours from the PANTONE book in 100%.

Glass products with imprints should not be washed in dish washers, they ought to be hand-washed.

A faulty product from one delivery batch cannot be a basis for complaint about the whole order.

Costs connected with pursuing overdue payments by a debt collection company shall be borne by the buyer.

Disputes shall be settled by the District Court in Lublin.